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Route map: Workforce support

This route map was last updated in December 2025 with all information that is known about work underway and still required. It is not yet fully populated and work continues to identify what still needs to happen. Route maps are shared planning tools to support delivery of the promise and as progress is made and the rest of the route becomes clearer, this route map will continue to be updated. 

Where is Scotland now?

To keep the promise, Scotland needs consistent, high-quality support to be strengthened across the workforce, with regular reflective practice and supervision embedded in every role. Building on updated professional standards, variation must be reduced so all staff can access meaningful support. Workforce wellbeing, learning and leadership capability are essential enablers, particularly during periods of significant pressure, such as Child Sexual Abuse and Exploitation developments. The focus must be on increasing workforce capacity and resilience, enabling staff to deliver compassionate, relational practice and improved outcomes for children, young people. families, and care experienced adults.

 

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Workforce support

Where does Scotland need to be by 2030?

All of the promise's calls to action have been grouped into delivery-focused outcomes that make clear what Scotland must deliver to keep the promise. The route map then identifies who must take responsibility for action by when for each outcome. This means the outcomes are fully aligned to what children, young people, and care experienced adults said must happen and the actions required are in a format that supports delivery, accountability, and monitoring. 

The outcomes in Workforce Support are: 

  • All members of the workforce  experience regular, reflective supervision, coaching, and feedback that prioritises emotional support, learning, and improvement. Reflection focuses on what matters to children, young people, and families, supporting the workforce to develop and sustain compassionate, relational practice.
  • Scotland’s workforce are supported to manage the emotional labour of care, with recognition that many workers have lived experience of trauma. Trauma-informed systems of care ensure staff wellbeing, emotional availability, and confidence to exercise natural, thoughtful judgment.
  • Kinship, foster, and adoptive carers are recognised as an integral part of Scotland’s children’s workforce. They have access to supervision, reflective support, and opportunities for rest, underpinned by principles of intensive family support that sustain lasting, loving relationships.
  • Learning and development is designed to ensure that everyone working with children, young people, families and care experienced adults, across social work, education, health, justice, and care, shares a common foundation in child development, attachment, trauma, and rights. Training will be lifelong, role-appropriate, and promote collaboration across disciplines.
  • All those working with and alongside children, young people, and families create environments where children’s rights are upheld, voices are heard, and concerns or feedback can be safely shared. Rights-respecting practice is embedded through reflective supervision, feedback loops, and organisational accountability.
Where does Scotland need to be by 2030?

The route map to get there

SSSC Codes of Practice (2024) recognise reflective supervision as a requirement of good professional practice. 

Reflective supervision is supported across the social services workforce by the SSSC. In 2016 it launched a resource to support supervisors in providing reflective supervision to staff. In 2024 a further resource was published for supervisors of Newly Qualified Social Workers. The resource seeks to enable supervisors to provide structured reflection, case discussion, and attention to wellbeing and professional development within supervision sessions.

The wellbeing of the workforce, and high quality reflective supervision and coaching is a key feature of the The Trauma Responsive Social Work Services (TRSWS) Implementation and Learning programme (24-27). These are essential to ensure safe and effective working practices and to provide the necessary support for trauma enhanced practice. 

Social Work in Scotland’s Vision and Strategy (2024–2030) commits to embedding supportive supervision across the sector.

SSSC completed a national survey in 2024 on workforce experiences of receiving and delivering reflective supervision, undertaken on behalf of the Scottish Government’s Trauma-Responsive Social Work Services Team.

SSSC delivered supervision learning events throughout 2024–25 to support newly appointed frontline managers.

Scottish Government’s Trauma-Responsive Social Work Services Team initiated trial delivery of new training courses for social work leaders and the wider workforce through Implementation and Learning Programme pilot sites. Training includes wellbeing for leaders, wellbeing for the workforce and skills for professional reflective supervision.

Trauma-Responsive Social Work Services Team will deliver a new supervision course and coaching programme across four pilot sites, with a standalone supervision course also developed as part of the pilot. Comprehensive learning summary to be produced following the pilot, with agreed next steps to inform future supervision practice across the workforce.

Development of new National Occupational Standards (NOS) for supervision progresses as part of the wider National Occupational Standards review.

SSSC reviews and updates its supervision resources in 2026–27, supporting supervisors and first-line managers to deliver effective reflective supervision, aligned with the new National Occupational Standards expected from 2026.

The Social Work Partnership will subsequently review whether current supervision and reflective practice models remain sufficient. Insights from the pilot will guide actions to ensure greater equity across children’s services in access to high-quality supervision and development opportunities that strengthen reflective practice. Future models adopted across the workforce will align with the promise and the What Matters questions. 

The Scottish Social Work Partnership will publish their strategic plan in the summer. 

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

The Social Work Partnership will lead on the embedding reflective supervision and coaching standards into workforce regulation, inspection, and commissioning frameworks. All staff have access to regular, high-quality supervision focusing on learning, wellbeing, and relational practice.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

Who needs to work on this:

Scottish Government, SSSC, COSLA, Local Authorities, NHS Education for Scotland, Social Work Scotland, Scottish Social Work Partnership

Other route maps this links to:

Leadership

Rules, processes and culture

Governance

The SSSC’s Care Experience and Children’s Rights Plan (2024–2026) includes commitments to workforce wellbeing, resilience and trauma awareness.

The National Wellbeing Hub for Health, Social Care and Social Work Staff continues to provide accessible resources for emotional support and mental health.

National Trauma Training Programme (NTTP) and the Trauma Responsive Social Work Services (TRSWS) Programme (2024–2027). The Trauma-Responsive Social Work Services Team delivers wellbeing training for leaders and the wider workforce across pilot sites.

Wellbeing support embedded within training delivered by the Trauma-Responsive Social Work Services Team for newly qualified social workers. 

The Scottish Social Work Partnership will publish their strategic plan in the summer. 

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

Who needs to work on this:

Scottish Government, NHS Education for Scotland, SSSC, COSLA, Local Authorities, Social Work Scotland, Scottish Social Work Partnership

Other route maps this links to:

Leadership

Rules, processes and culture

Governance

Scottish Government progressing the Future of Foster Care Consultation (2024–2025), exploring how fostering can better reflect the promise, including strengthening support for carers.

National Trauma Training Programme and promise-aligned wellbeing initiatives implemented to support reflective, trauma-aware supervision for carers.

Analyse findings from the Future of Foster Care Consultation and publish recommendations on parity, support, and reflective practice for carers. 

Pilot trauma-informed reflective supervision for foster and kinship carers in multiple local authorities. Co-design framework for respite and short breaks consistent with the principles of belonging and continuity of care.

The Scottish Social Work Partnership will publish their strategic plan in the summer. 

Evaluate pilots; finalise national standards for carer support, supervision, and short breaks.

All Local Authorities and fostering providers implement national carer support standards. Ongoing monitoring and improvement embedded through inspection, commissioning, and workforce planning frameworks.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

Who needs to work on this:

Scottish Government, COSLA, Local Authorities, Care Inspectorate, Fostering Network Scotland, Shared Care Scotland, Scottish Social Work Partnership

SSSC will publish an updated Framework for Social Work Education in 2026, incorporating updated Standards in Social Work Education, the Newly Qualified Social Worker learning standards, and new post-qualified learning standards.

The National Social Work Agency is to be established by April 2026. The Agency will lead excellence in social work, and will work in partnership with the social work profession, people with lived experience and partners to strengthen practice, elevate the profession and drive positive change. It will advise Scottish Ministers, drive national coordination of policy affecting social work and have oversight of national workforce planning, social work education and learning, improvement priorities and national implementation support.

The Scottish Social Work Partnership brings together key national organisations with a shared commitment to strengthening social work in Scotland to work collaboratively to support the workforce, influence policy, and promote the value of social work across sectors. Priorities are shaped by what the workforce has told us matters most: improving wellbeing, strengthening professional identity, supporting leadership at all levels, planning for a sustainable workforce and ensuring inclusive, meaningful career development. This engagement is part of our collective response to the needs and challenges previously outlined by the sector.

The partnership of COSLA, the Scottish Government and Social Work Scotland enables national and local government to work together on priorities to support the social work workforce, including education and learning, professional governance and leadership, and workforce planning. The aim of the Scottish Social Work Partnership is to ensure Scotland has a skilled, supported and sustainable social work workforce.

The Scottish Social Work Partnership are working with the sector to roll out Local Learning Partnerships (LLPs), in a test-and-learn approach, building on and sharing good practice. Local Learning Partnerships are a new model of formalised, locally-led collaboration between social work employers and education providers (mainly Higher Education Institutions) which aim to deliver social work education and learning. This will achieve consistency of opportunity nationally, alongside local flexibility in delivering. The initial focus will be on improving practice learning for social work students, with scope for future support for the provision of Continuous Professional Learning opportunities for the social work workforce.

Scottish Government championed the creation of a Graduate Apprenticeship in Social Work, to provide an additional work-based route to qualification, accessible to those without a first degree. Led by Skills Development Scotland, a pilot programme delivered by University of West of Scotland  commenced in November 2025. We want to increase the diversity of routes into Scottish social work to boost graduate numbers and widen access to individuals at different stages of their working life and from a variety of socio-economic and professional backgrounds. The Graduate Apprenticeship in Social Work will support employers to offer a paid, work-based route to qualification as a social worker. It will create an additional pathway for those wishing to enter the social work profession who are unable to access traditional routes, and those in employment but without a first degree.

National Trauma Transformation Programme (led by NHS Education for Scotland) continues to scale access to trauma-informed learning across workforce sectors, with current focus on the children and young people’s workforce.

Trauma-Responsive Social Work Services Programme develops a national programme to support social work services to embed trauma-responsive practice.

Hearings for Children Redesign Programme advances recommendations to ensure all Children’s Hearings participants receive consistent trauma, rights and child development training.

Scottish Government’s Education Reform Programme progresses commitments to strengthen workforce understanding of child development and wellbeing.

COSLA, Scottish Government and Social Work Scotland continue joint work through the Scottish Social Work Partnership to support education and learning, professional governance and leadership, and workforce planning, ensuring a skilled, supported and sustainable social work workforce.

Trauma-Responsive Social Work Services (TRSWS) continues to support four pilot sites to embed trauma-responsive approaches within social work service delivery. TRSWS works with universities to pilot the delivery of trauma-skilled training within qualifying social work programmes. TRSWS scopes the requirements for establishing an infrastructure to deliver ‘training for trainers’ at trauma-skilled and trauma-enhanced levels for the social work workforce.

Social Work Partnership initiates mapping of workforce learning provision across children’s services to identify gaps and inform future planning.

Findings used to develop strategies that ensure greater equity in access to high-quality learning and development opportunities for the workforce supporting children and their families.

Ongoing trauma-informed training programmes aligned with Children’s Hearings redesign work to ensure coherence across the system.

Cross-sector learning needs analysis developed across education, justice and health sectors to identify shared priorities.

Multidisciplinary foundation learning modules—covering child development, attachment, rights and trauma—co-produced for integration into induction and Continuing Professional Development pathways.

Trauma-Responsive Social Work Services begins evaluation of the process and impact of pilot sites within the Trauma-Responsive Social Work Services Programme.

Trauma-Responsive Social Work Services pilots ‘training for trainers’ infrastructure for trauma-skilled and trauma-enhanced learning for the social work workforce and agrees next steps based on pilot findings.

The Scottish Social Work Partnership will publish their strategic plan in the summer. 

Deliver cross-sector training pilots on attachment, trauma, and rights, including Children’s Hearings participants, health, justice and education sectors. Evaluate outcomes and impact on practice culture.

National multidisciplinary foundation programme launched, with training standards embedded into workforce regulation and inspection frameworks.

Evaluation initiated to assess changes in workforce confidence and children’s experiences of care interactions.

Trauma-Responsive Social Work Services publishes an evaluation of the Trauma-Responsive Social Work Services Programme and agrees next steps informed by the findings.

Continuous professional learning in attachment, trauma and rights embedded in all workforce development systems.

Annual national learning report published by The National Social Work Agency in partnership with NHS Education for Scotland and COSLA.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

Who needs to work on this:

Scottish Government, National Social Work Agency, COSLA, Social Work Scotland, SSSC, NHS Education for Scotland, Higher Education Institutions, CELCIS, Children’s Hearings Scotland, Scottish Social Work Partnership

Supporting Scotland’s Children: Core Knowledge and Values launched in October 2025 by the SSSC, in partnership with the Scottish Government and key stakeholders, replacing the 2012 Common Core with an updated national learning resource.

United Nations Convention on the Rights of the Child (Incorporation) (Scotland) Act 2024 provides the legislative foundation for embedding children’s rights across organisational culture and practice within Scotland’s services.

Implementation of the SSSC Care Experience and Children’s Rights Plan (2024–2026) continues, progressing actions to empower employees and stakeholders, embed trauma-informed practice and support a competent and well workforce, strengthening realisation of the promise in social services practice.

SSSC launches the ‘Codes, Rights and Keeping the Promise’ learning resource to enhance workforce understanding of rights-based and relational practice.

The collaboration of COSLA, the Scottish Government and Social Work Scotland as the Scottish Social Work Partnership, enables national and local government to work together on priorities to support the social work workforce, including education and learning, professional governance and leadership, and workforce planning. The aim of the Scottish Social Work Partnership is to ensure Scotland has a skilled, supported and sustainable social work workforce.

Disseminate Supporting Scotland’s Children resource nationally; develop accompanying guidance for managers and practitioners on embedding rights-respecting practice and feedback mechanisms. 

Pilot rights-based feedback systems within children’s services (e.g. anonymous digital feedback tools and local participation panels). 

Begin integration of children’s rights indicators into workforce supervision and appraisal processes. 

SSSC and Care Inspectorate will further develop the "Codes, Rights and Keeping the Promise learning resource".

The Scottish Social Work Partnership will publish their strategic plan in the summer. 

Evaluate pilot feedback and complaints models in all services and across sectors. 

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

There are no milestones identified for this year yet. Once progress is made in earlier years, the work required in this year will be clearer and milestones will be added here.

Who needs to work on this:

Scottish Government, SSSC, The Promise Scotland, COSLA, Local Authorities, Care Inspectorate, CELCIS, Scottish Social Work Partnership

What matters to children, families, and care experienced adults

People who help me are getting all the support, time and resources they need as individuals to be able to do a good job.

I feel important and loved, and I have someone I trust to ask for help if I need it.

People who support me help me to feel safe, confident and understood.

People who support me spend time getting to know me and responding to my specific strengths, likes, relationships and needs.

Find out more about what matters here